Section 3 – Description of Services

3.1 General

3.1.1 Exchange Service Areas

Local Exchange Services are provided, subject to availability of facilities and equipment, in areas currently served by the following Incumbent Local Exchange Carriers (“LECs”):

Southwestern Bell Telephone d/b/a AT&T Oklahoma;
Valor Telecommunications of Texas, LP d/b/a Windstream Communications Southwest;
Oklahoma Windstream, LLC; and
Windstream Oklahoma, LLC.

3.1.2 Residential and Business Services

Customers may subscribe to Services based on the type of Customer they are. Residential Services and features are for the use of Residential Customers, and Business Services and features are for the use of Business Customers. Due to the varying usage and cost characteristics of each type of Service, Customers are restricted to subscribing to Services specifically for their Customer class.

3.2 Unlimited Local Residential Exchange Line Services

Unlimited Local Residential Exchange Line Services include a single, voice-grade communications channel and telephone number, all inbound and outbound local and domestic long-distance usage. Domestic long-distance includes: the US (including Alaska and Hawaii), Canada, and the US territories within the North American Numbering Plan. Each Residential line includes a 10-digit local telephone number, directory listing, and Enhanced 911.

3.2.1 Unlimited Local Residential Exchange Line Rates and Charges

An Unlimited Local Residential Exchange Line Services Customer shall be charged applicable Non-Recurring Charges and Monthly Recurring Charges.

3.2.2 Unlimited Local Residential Exchange Line Features and Descriptions

Anonymous Call Rejection: Enables a user to reject calls from anonymous parties that have explicitly restricted their Caller ID
Call Block: Block unwanted callers
Call Forward Always: Enables a user to redirect all incoming calls to another phone number
Call Forward Busy Line: Enables a user to redirect calls to another destination when an incoming call encounters a busy condition
Call Forward Don't Answer: Enables a user to redirect calls to another destination when an incoming call is not answered within a specified number of rings
Call Forward Not Reachable: Redirects all incoming calls to a specified external number when the main device is not registered with the switch
Call Forward Selective: Enables a user to define criteria that cause certain incoming calls to be redirected to another destination
Call Logs: Available logs of calls placed or received
Call Return: Enables a user to call the last party that called, whether or not the call was answered
Call Waiting: Enables a user to answer a call while already engaged in another call
Caller ID: Enables the delivery of a caller’s identity to a user
Caller ID Delivery Blocking: Enables a user to block delivery of his/her identity to the called party
Do Not Disturb: Allows users to set their station as unavailable so that incoming calls are given a busy treatment
Find-Me (Simultaneous): Alert up to ten (10) alternate locations, simultaneously, with your base location
Follow-Me (Sequential): Alert up to five (5) alternate locations, 1 at a time, starting with your base location first
Speed Dial: Add frequently dialed numbers for quick and simple access
3-Way Calling: Enables a user to make a three-way call with two parties, in which all parties can communicate with each other
Voicemail: Enables a caller to leave a voicemail if either a busy or no answer condition
Voicemail to Email: Enables a user to receive a copy of voicemails on up to five (5) separate email locations

3.3 Unlimited Local Business Exchange Services & Features

3.3.1 Business Customers May Order Services, Including, but Not Limited to, the Following:

Hosted Internet Protocol / Private Branch Exchange (“Hosted IP/PBX”) – Executive Unlimited: Hosted IP/PBX is a telephone exchange system built, delivered, and managed by the Company. Hosted IP/PBX is an IP-based telephony solution provisioned and accessed entirely through the Internet, which includes unlimited domestic calling and the following features:

Anonymous Call Rejection: Enables a user to reject calls from anonymous parties who have explicitly restricted their Caller ID
Anywhere: Allows a user to make and receive calls from any device, at any location, with only one phone number, one dial plan, one voice mailbox, and a unified set of features
Busy Lamp: Enables a user to receive the call state information on monitored users
Call Block: Block unwanted callers. Caller ID, name, and number: Enables the delivery of a caller’s identity to a user
Call Forward Always: Enables a user to redirect all incoming calls to another phone number
Call Forward Busy Line: Enables a user to redirect calls to another destination when an incoming call encounters a busy condition
Call Forward Don't Answer: Enables a user to redirect calls to another destination when an incoming call is not answered within a specified number of rings
Call Forward Not Reachable: Redirects all incoming calls to a specified external number when the main device is not registered with the switch
Call Forward Selective: Enables a user to define criteria that cause certain incoming calls to be redirected to another destination
Call Hold: Enables a user to place a call on hold
Call Logs: Enables a user to view a record of phone call details, such as the date, time, duration, and origin and destination of the call.
Call Notify: Enables a user to define criteria that cause certain incoming calls to trigger an e-mail notification
Call Return: Enables a user to dial back a number that has previously called
Call Transfer: Enables a user to transfer a call to another party, internal or external
Call Waiting: Enables a user to answer a call while already engaged in another call
Caller ID, name, and number: Enables the delivery of a caller’s identity to a user
Directed Call Pick-Up: Enables a user to answer a call directed to another phone in their group by dialing the respective feature access code, followed by the extension of the ringing phone
Do Not Disturb: Allows users to set their station as unavailable so that incoming calls are given a busy treatment
Find-Me (Simultaneous): Alert to up to ten (10) alternate locations, simultaneously, with your base location
Follow Me (Sequential): Alert up to five (5) alternate locations, one at a time, starting with your base location first
Hoteling Guest and Host: Hoteling is a feature that allows a user to temporarily access their phone profile on another phone, called the host phone. This feature is useful when traveling to a remote office and needing to make or receive calls using your own phone number.
Last Number Redial: Enables users to redial the last number they dialed
Message Waiting Indicator: Gives the user an indication that there is a voicemail waiting
Multiple Call Arrangement: Enables a user to make and receive multiple calls simultaneously on their different Shared Call Appearance locations
N-way Calling: Enables a user to create a conference with up to six (6) numbers
Priority Alert: Enables a user to define criteria to have certain incoming calls trigger a different ringing cadence than normal calls
Privacy: Enables a user to place a call on hold
Push-to-Talk: Enables user-to-user intercom service
Selective Call Acceptance: Enables a user to define criteria that cause certain incoming calls to be allowed
Shared Call Appearance: Allows for incoming calls to ring on up to 35 additional phones simultaneously, connecting the first phone to be answered
SimRing: Alert to up to 10 alternate locations, simultaneously, with your base location (Simultaneous Ring)
Speed Dial: Add frequently dialed numbers for quick and simple access
3-Way Calling: Enables a user to make a three-way call with two parties, in which all parties can communicate with each other
Voice Mail: Enables a caller to leave a voicemail if either a busy or no answer condition
Voicemail to Email: Enables a user to receive a copy of voicemails on up to 5 separate email locations
Web Self Care: A self-service online user portal that enables a user or group to manage their features and settings

Additional Add-on Services for Executive Unlimited: Hosted IP/PBX can include, but may not be limited to the following:

Account / Authorization Codes: Enable the tracking of calls made outside of the group by prompting users for an account code
Anywhere Feature Control: Enables the user to make outbound calls from another phone, while assuming the identity of their office phone, as well as swap calls between their other phone, such as a cell or landline, and office phone
Audio Conferencing: Allows conference administrators to create multi-port conference bridges that can be used by members of the group and external parties to hold scheduled, recurring, non-reservation, and ad-hoc conferences
Call Park: Allows users to answer, hold, and retrieve calls from any station within their call park and pickup group
Call Pick Up: Allows users to answer, hold, and retrieve calls from any station within their call park and pickup group
Dial-In Feature Control: Allows the user to access Voicemail, Auto Attendant, and other voice portal features via a dedicated, 10-digit telephone number
Hunting: Allows users within a group to be included in a specified subgroup to handle incoming calls (Hunt Group) (does not include Hunt Groups with assigned Direct Inward Dialing (“DID”))
Instant Conference: Allows a user to call a group of members in a multi-way conference
Music on Hold: Users can choose between standard hold music or upload custom hold music in the form of a .wav file. Music on Hold is applied to an entire group (location) and is configured from the subscriber portal by the Super Admin
Series Completion: Series Completion is similar in functionality to PSTN line-hunting. It allows a call to hunt-across or roll to multiple user telephone numbers or extensions within the Series Completion group. Multiple Series Completion groups may be configured as part of the service.

Basic Unlimited LD: Hosted IP/PBX is an additional telephone exchange system built, delivered, and managed by the Company, which includes the following features:

Call Logs: Enables the user to view a record of phone call details, such as the date, time, duration, and origin and destination of the call.
Call Waiting: Enables a user to answer a call while already engaged in another call
Caller ID, name, and number: Enables the delivery of a caller’s identity to a user
Privacy: Enables a user to place a call on hold

3.4 Directory Assistance

Directory Assistance Service allows Customers to request assistance in determining telephone numbers.

3.4.1 General

Customers may obtain Directory Assistance in determining telephone numbers within their local calling area by calling the Directory Assistance operator. The Customer may request a maximum of two (2) telephone numbers per call to the Directory Assistance Service. Handicapped Directory Assistance Service is provided free of charge.

3.4.2 Credits

To obtain such a credit, the Customer must notify its Customer Service representative. A credit will be given for calls to Directory Assistance as follows:

The Customer experiences poor transmission or is cut off during the call; or
The Customer is given an incorrect telephone number.

3.5 Operator Assistance

A Customer may obtain the assistance of a local operator to complete local exchange telephone calls in the following manner:

Person to Person: Calls completed with the assistance of an operator to a particular Station and person specified by the caller. The call may be billed to the called party.
Station to Station: Calls completed with the assistance of an operator to a particular Station. The call may be billed to the called party.

3.6 Directory Listing

The Company shall provide for a single directory listing, termed the primary listing, in the telephone directory published by the dominant exchange service Provider in the Customer’s exchange area of the Station number, which is designated as the Customer’s main billing number. Directory listings of additional Company Station numbers, other than the Customer’s main billing number, associated with a Customer’s Service will be provided for a monthly recurring charge per listing.

The Company reserves the right to limit the length of any listing in the directory by the use of abbreviations when, in its judgment, the clearness of the listings of the identifications of the Customers is not impaired thereby. Where more than one line is required to properly list the Customer, no additional charge is made. The Company may refuse a listing which is known not to constitute a legally authorized or adopted name, obscenities in the name, or any listing which, in the opinion of the Company, is likely to mislead or deceive calling persons as to the identity of the listed party, or is a contrived name used for advertising purposes or to secure a preferential position in the directory or is more elaborate than is reasonably necessary to identify the listed party. The Company, upon notification to the Customer, will withdraw any listing which is found to be in violation of rules with respect thereto.

Each listing must be designated Residence, Government, or Business to be placed in the appropriate section of the directory. In order to aid the user of the directory and to avoid misleading or deceiving the calling party as to the identity of the listed party, only business listings may be placed in the Business Section. The Company, upon notification to the Customer, will withdraw any listing which is found to be in violation of its rules with respect thereto. In order for listings to appear in an upcoming directory, the Customer must furnish the listing to the Company in time to meet the directory publishing schedule.

Directory listings are provided in connection with each Customer Service as specified herein.

Primary Listing: A primary listing contains the name of the Customer, or the name under which a business is regularly conducted, as well as the address and telephone number of the Customer. The listing is provided at no additional charge.
Additional Listing: Interconnection with business service and additional listings are available only in the names of Authorized Users of the Customer’s service.
Non-published Listing: Listings that are not printed in directories or available from Directory Assistance. A Non-published Telephone Service will be furnished, at the Customer’s request, providing for the omission or deletion of the Customer’s telephone listing from the telephone directory and, in addition, the Customer’s telephone listing will be omitted or deleted from the directory assistance records.
Non-listed Numbers: A Non-listed number will be furnished at the Customer’s request, providing for the omission or deletion of the Customer’s listing from the telephone directory. Such listings will be carried in the Company’s directory assistance and other records and will be given to any calling party.

3.7 Voicemail Only Seat

A Customer that purchases at least one qualifying seat (Executive Unlimited Local Business Exchange Line Services or Hosted IP/PBX Executive Unlimited) may add one or more Voicemail Only seats. A Voicemail Only Seat includes a 10-digit local telephone number or an associated extension, and voicemail. No other features are included or may be added to a Voicemail Only Seat.

3.8 Emergency Services (Enhanced 911)

Enhanced 911 allows Customers to reach appropriate emergency services, including police, fire, and medical services, pursuant to the terms of the Company’s standard customer service agreement, which contains important information and disclaimers regarding Enhanced 911/911 (e.g., availability/unavailability; operability/inoperability). Subject to limitations contained within the Company’s standard customer service agreement, Enhanced E911 enables the Customer to reach the correct emergency service located closest to the Customer. In addition, the Customer’s address and telephone information will be provided to the applicable E911 provider for display at the Public Service Answering Point(“PSAP”).

3.9 Telecommunications Relay Service (“TRS”)

Enables deaf, hard-of-hearing, or speech-impaired persons who use a Text Telephone (“TT”) or similar devices to communicate freely with the hearing population.

3.10 Oklahoma Universal Service Fund Contributions

3.10.1 General Regulations

The Company may, at its option, recover the amount it pays into the OUSF from its retail Customers as provided in the Oklahoma Telecommunications Act. If the Company elects to recover the amount of its contributions from its retail Customers, such recovery shall be made in a fair, equitable, and nondiscriminatory manner.
Any over-recovery of the OUSF contributions for the preceding year shall be carried forward to the ensuing year and shall be included as a reduction in the calculation of the retail end-user recovery amount for the ensuing twelve-month period of the Company’s OUSF contributions. Any under-recovery of the OUSF contribution for the preceding year may be included as an increase in the calculation of the retail end-user recovery amount for the ensuing twelve-month period of the Company’s OUSF recovery from its Customers, provided the Company made a reasonable attempt to collect the funds in the preceding year.
The Commission may, as it deems appropriate, order modifications in the Company’s method of recovery from its Customers, after notice and hearing.
In the event the Company elects to recover its OUSF contributions from its Customers, the amounts of the recovery shall be explicitly stated as a line item on Customer’s bills.

3.10.2 OUSF Recovery Charge (Per Line Fee)

Recovery of the OUSF contribution from retail Customers shall be made by a uniform monthly fee set forth by the Oklahoma Corporation Commission per line, which shall be applied to each of the following retail Customer’s: (1) Access Line Services; The uniform monthly fee shall be in addition to any other applicable rates and charges as provided for herein. The OUSF Recovery charge is intended to recover the total dollar amount paid into the OUSF and shall be adjusted to compensate for any over-recovery or under-recovery from retail Customers, pursuant to OAC 165:59-3-46.

The resulting OUSF recovery amounts are not revenues of the Company, and therefore, are not subject to state or local taxes, franchise fees, or any other assessments or fees. The Company shall not include the OUSF Recovery Charge in the calculation of such taxes, fees, or assessments in the Customer’s bill.
If recovery is made by the retail Customers, the amount resulting from the OUSF Recovery Charge will be stated separately in the Customer’s monthly bill.
Records shall be kept by the Company that reflect the OUSF contributions paid by the Company for each period, along with all amounts recovered by the Company. This information shall be provided to the Commission along with any changes to the OUSF Recovery Charge.

3.10.3 Changes in the OUSF Recovery Charge

Changes to the OUSF Recovery Charge shall be made by notifying in writing the Director of the Public Utility Division.
Notification of changes to the OUSF Recovery Charge shall be made at least thirty (30) days before the effective date of the change.
The revised OUSF Recovery Charge shall not be billed to any retail Customer until such notification is received by the Director of the Public Utility Division.
If an OUSF Monthly Recovery Charge is used to recover the OUSF contributions of the Company from its retail Customers, the page that reflects the amount of the recovery charge shall also include the computation or formula used to determine the Monthly Recovery Charge. Additionally, at the time the OUSF Monthly Recovery Charge is changed, and notification is given to the Director of the Public Utility Division, backup information and documentation are to be made available.
Revisions for over-recovery and/or under-recovery shall be made no more than once every twelve (12) months, or one time each quarter, pursuant to any change in the OUSF contribution factor.

3.10.4 Oklahoma Universal Service Fund Recovery Charge

Recovery Per Line Charge …… this fee is set forth by the Oklahoma Corporation Commission per line and is subject to change

3.11 Promotional Offering

The Company may offer existing Services on a promotional basis that provides special rates, terms, or conditions of service, in accordance with applicable Commission rules as stated in OAC 165:55-5.10.2 or OAC 165:56-5-9, as applicable.

3.12 Individual Case Basis (“ICB”) Arrangements

The Company may furnish a facility and/or service at a rate or charge different from those specified herein. Charges will be determined on an Individual Case Basis. Specialized rates or charges will be made available to similarly situated subscribers on a nondiscriminatory basis and will be provided subject to any applicable Commission rules as stated in OAC 165:55- 5.10.3. ICB rates will be specified in a contract between the Company and the Customer pursuant to Commission rules.

3.13 Residential Assistance Offerings – Lifeline Services

3.13.1 Applicability

Lifeline service is a federal government assistance program designed to provide eligible residential Customers with a credit to be applied to the price of Residential Customer voice telephony services and/or broadband services.
Eligible Residential Customers shall receive credit, as set forth herein, to be applied to their Residential Customer voice telephony service, broadband service, or bundled voice and broadband service.
Residential Customers shall not receive more than one (1) Lifeline credit regardless of the number of residential voice telephony and/or broadband services or locations the Residential Customer receives service within the State of Oklahoma.
Lifeline service shall not be available on a retroactive basis.
Lifeline service shall only be available to eligible Residential Customers with a service address located within the census blocks in which the Company is designated as an Eligible Telecommunications Carrier, as identified in Section 5.1.1.

3.13.2 Designated Services Available to Lifeline Residential Customers

The following voice telephony services shall be offered to eligible Lifeline Residential Customers:

Voice telephony services that provide voice-grade access to the public switched network or its functional equivalent;
Lifeline customers will receive all of the same features as a non-Lifeline customer.
Minutes of use for local service provided at no additional charge to End Users;
Access to emergency services, pursuant to the terms set forth in the Company’s standard customer service agreement, provided by local government or other public safety organizations, such as 911 and enhanced 911, to the extent the local government in an eligible Carrier’s service area has implemented 911 or enhanced 911 systems; and
Toll limitation services to qualifying low-income consumers as provided in 47 C.F.R. § 54.400.

3.13.3 Eligibility Requirements for Lifeline Service on Non-Tribal Lands

The Residential Customer (“Applicant”) must complete and sign FCC Form 5629 – Lifeline Application Form, and provide documentation to the Company establishing that the Applicant meets one or more of the following eligibility requirements prior to receiving the Lifeline service credit:
- The Applicant, one (1) or more of the Applicant’s dependents, or the Applicant’s household seeking Lifeline service credit must receive benefits from one of the following federal assistance programs: Medicaid, Supplemental Nutrition Assistance Program (“SNAP” f/k/a Food Stamps), Supplemental Security Income, Federal Public Housing Assistance (Section 8), or Veterans and Survivors Pension Benefit;
- An Applicant’s household income as defined in 47 C.F.R. § 54.400(f) must be at or below one hundred and thirty-five percent (135%) of the Federal Poverty Guidelines for a household of that size.
In addition to meeting the qualifications provided in paragraphs (1) through (24) of 3.16.3(A) above, in order to qualify for Lifeline, an Applicant must not already be receiving a Lifeline service, and there must not be anyone else in the Applicant’s household subscribed to a Lifeline service.
The eligibility requirements listed above will be confirmed via available databases or, if eligibility cannot be confirmed via database, via documentary proof the Applicant submits to the Company. Applicants must also self-certify their eligibility under applicable FCC requirements. The Company assumes no responsibility for the certification of Applicants’ eligibility.
To confirm whether the Applicant or someone in the Applicant’s household already receives Lifeline service, and to initiate a check against the Third-Party Identity Verification (TPIV) database, the Company must enter the Applicant’s information into the National Lifeline Accountability Database (NLAD).
If the NLAD query shows that another person at the Applicant’s address receives Lifeline service, the Applicant must complete FCC Form 5631–Household Worksheet. The Applicant may be required to provide other documentation if the NLAD query results in TPIV errors or other issues requiring resolution
The Company will begin providing the Lifeline credit upon NLAD approval, receipt of the Applicant’s documentation, and the Company’s provisioning of Lifeline service to the Applicant.
Lifeline Residential Customers must be recertified each year for the purpose of determining their continuing eligibility for Lifeline credit, in accordance with 47 C.F.R. § 54.410. Recertification can be accomplished by querying available databases to confirm participation in a qualifying assistance program. If eligibility cannot be confirmed via database, the customer must complete and sign FCC Form 5630 – Annual Recertification Form and submit it to the Company. The Company shall notify the Lifeline Residential Customer in writing of the need to recertify within 60 days or be de-enrolled from Lifeline.
If the Company has a reasonable basis to believe that a Lifeline Residential Customer no longer meets the eligibility requirements for Lifeline service, the Company shall notify the Lifeline Residential Customer in writing of the need to demonstrate continued eligibility within 30 days or be de-enrolled from Lifeline. Continued eligibility may be demonstrated by providing the information required in subparagraph (G) above.

3.13.4 Lifeline Credits for Lifeline Service on Non-Tribal Lands

The Company shall comply with the Lifeline credit amounts as set by the FCC.

3.13.5 Eligibility Requirements for Lifeline Service on Tribal Lands

The Applicant must complete and sign FCC Form 5629 – Lifeline Application Form, and provide documentation to the Company establishing that the Applicant meets 1 or more of the following eligibility requirements prior to receiving the Lifeline service credit:
- The Applicant, one or more of the Applicant’s dependents, or the Applicant’s household seeking Lifeline service credit must receive benefits from 1 of the following federal assistance programs: Medicaid, SNAP, Supplemental Security Income, Federal Public Housing Assistance (Section 8), Low-Income Home Energy Assistance Program, National School Lunch Program’s free lunch program, Temporary Assistance for Needy Families, or Veterans and Survivors Pension Benefit;
- An Applicant’s household income as defined in 47 C.F.R. § 54.400(f) must be at or below one hundred and thirty-five (135%) of the Federal Poverty Guidelines for a household of that size;
A Residential Customer who lives on Tribal lands is eligible for Lifeline service as “qualifying low-income consumer” as defined by 47 C.F.R. § 54.400(a) and as an “eligible resident of Tribal lands” as defined by 47 C.F.R. § 54.400(e) if that Residential Customer meets the qualifications for Lifeline specified in paragraph above or if the Residential Customer, or one or more of the Residential Customer’s dependents, or the Residential Customer’s household participates in one of the following Tribal specific federal assistance programs: Bureau of Indian Affairs general assistance; Tribally administered Temporary Assistance for Needy Families; Head Start (only those households meeting its income qualifying standard); or the Food Distribution Program on Indian Reservations.
In addition to meeting the qualifications provided in paragraphs (1) through (24) of 3.16.5(A) )-(B) above, in order to qualify for Lifeline, an Applicant must not already be receiving a Lifeline service, and there must not be anyone else in the Applicant’s household subscribed to a Lifeline service.
The eligibility requirements listed above will be confirmed via available databases or, if eligibility cannot be confirmed via database, via documentary proof the Applicant submits to the Company. Applicants must also self-certify their eligibility under applicable FCC requirements. The Company assumes no responsibility for the certification of Applicants’ eligibility.
To confirm whether the Applicant or someone in the Applicant’s household already receives Lifeline service, and to initiate a check against the Third-Party Identity Verification (TPIV) database, the Company must enter the applicant’s information into the National Lifeline Accountability Database (NLAD).
If the NLAD query shows that another person at the Applicant’s address receives Lifeline service, the Applicant must complete FCC Form 5631 – Household Worksheet. The Applicant may be required to provide other documentation if the NLAD query results in TPIV errors or other issues requiring resolution.
The Company will begin providing the Lifeline credit, NLAD approval, receipt of the Applicant’s documentation, and the Company’s provisioning of Lifeline service to the Applicant.
Lifeline Residential Customers must be recertified each year for the purpose of determining their continuing eligibility for Lifeline credit, upon request of the Company, no less frequently than annually, in accordance with 47 C.F.R. § 54.410. Recertification can be accomplished by querying available databases to confirm participation in a qualifying assistance program. If eligibility cannot be confirmed via the database, the customer must complete and sign FCC Form 5630 – Annual Recertification Form and submit it to the Company. The Company shall notify the Lifeline Residential Customer in writing of the need to recertify within 60 days or be de-enrolled from Lifeline. The Company must de-enroll any Lifeline Residential Customer who does not recertify in response to the notice within five (5) business days after the end of the notice period.
If the Company has a reasonable basis to believe that a Lifeline Residential Customer no longer meets the eligibility requirements for Lifeline service credit, the Company shall notify the Lifeline Residential Customer in writing of the need to demonstrate continued eligibility within 30 days or be de-enrolled from Lifeline. Continued eligibility may be demonstrated by providing the information required in subparagraph (H) above. The Company must de-enroll any Lifeline Residential Customer who does not demonstrate continued eligibility in response to the notice within five (5) business days after the end of the notice period.

3.13.6 Lifeline Credits for Lifeline Service on Tribal Lands

The Company shall comply with the Lifeline credit amounts as set by the FCC.

3.13.7 Residential Assistance Offerings – Tribal Link Up Services

Tribal Link Up provides a 100% reduction (up to $100.00) of the customary charge for commencing service for a single connection at a Tribal Lifeline Customer’s primary residence.

A Tribal Lifeline Customer may receive the benefit of the Tribal Link Up program for a second or subsequent time only for otherwise qualifying commencement of service at a principal place of residence with an address different from the address for which Tribal Link Up assistance was provided previously.